The major role of IT in the journey of tranformation into digital economy is to provide organization with strategic advantage by facilitating problem solving, increasing productivity and quality, increase speed, improve customer service, enhancing communication and collaboration and enabling business process restructuring.
Organization need to stay competitive and ensure sustainable profit in meeting stakeholders expectation. new ideas are encourage, innovative initiatives are expected from the people in order to be different. Talking of IT we are talking of data, converted into information, turned into knowledge so as to enable organizations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives.
Although there is nothing new in managing knowledge, what is new is about doing it collectively and systematically using some new strategies, new innovative knowledge processes, knowledge communities and networks, with new supporting and enabling tools and technologies. The benefits to the organization can be highly strategic and transformational, as well as operational. So what are these new strategies, processes, knowledge networks, tools and technologies that have enabled a new and much better way of knowledge working? The answer is "The New Technologies" which have provided us with totally new ways of working across the globe and offer tremendous potential.
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